Support

Account, privacy, and policy help

Use this page for account access, privacy requests, safety reports, and launch-policy clarification.

Support email

Use the public support mailbox for account recovery, cloud-sync questions, privacy requests, and policy reports.

Response target

Routine questions should receive a response within two business days. Payment and account-lock issues should be handled faster when possible.

What support can help with

Support can help with sign-in access, invite questions, saved account data, cloud-sync questions, and safety or policy reports.

Privacy and data requests

Local story play stays local-first by default. Support can help with account questions, cloud-sync questions, and privacy-related requests tied to stored account data.

AI image safety

Unsafe image requests may be blocked before generation or storage. Do not enable live paid image generation until moderation and review controls are configured.

For legal details, review the public Privacy Policy, Terms of Service, and Acceptable Use Policy.